Review Tenant Certifications Before Problems Reach Compliance
SmartTIC AI helps affordable-housing teams identify incomplete questionnaires, missing documentation, calculation discrepancies, and information requiring clarification before final staff review.
Uploaded by applicant · 1 page
Small Certification Errors Create Big Delays
Most correction requests aren't about eligibility — they're about files that aren't finished yet. Tap a card to see how SmartTIC helps.
One File. One Workflow. Fewer Surprises.
Replace scattered PDFs, inboxes, and spreadsheets with a single certification workspace your whole team can see.
Without SmartTIC
With SmartTIC
✓ Everything in one certification workspace
Four Stages. Humans Decide the Last One.
Collect
- Household
- Questionnaires
- Income
- Assets
- Documents
Review
- Missing Information
- Calculation Review
- Document Comparison
- Verification Requirements
Resolve
- Request Documents
- Request Clarification
- Review Calculations
- Resolve Findings
Complete Staff Review
Authorized personnel complete final review and make every determination.
Every Part of the Certification in One Place
Click through a realistic certification file — the same structure your team works in every day.
| Member | Relationship | Age | Questionnaire |
|---|---|---|---|
| Maria Rivera | Head | 34 | Complete |
| Daniel Rivera | Co-head | 36 | Complete |
| Sofia Rivera | Dependent | 9 | N/A — minor |
| Leo Rivera | Dependent | 5 | N/A — minor |
| Source | Member | Formula | Projected | Status |
|---|---|---|---|---|
| Employment | Maria | $22.75 × 40 × 52 | $47,320 | Verify |
| Employment | Daniel | $18.40 × 24 × 52 | $22,963.20 | Staff verified |
| Child support | Maria | $250 × 12 | $3,000 | Documented |
| Asset | Member | Balance | Document | Status |
|---|---|---|---|---|
| Checking | Maria | $2,140 | Statement 10/31 | Matched |
| Savings | Daniel | $5,300 | — | Missing statement |
| Cash on hand | Household | $200 | Self-declared | Declared |
Maria · EmploymentExtracted · needs verification
Daniel · EmploymentVerified by staff
Maria · AssetMatched to questionnaire
Maria · IncomeReviewed
Daniel · AssetRequested Nov 4
| Request to applicant | Sent | Due | Status |
|---|---|---|---|
| Upload current savings statement | Nov 4 | Nov 14 | Open |
| Employment verification | Nov 4 | Nov 14 | Sent |
| Clarify weekly hours | Nov 3 | Nov 10 | Completed |
Every Calculation Remains Visible
Choose a pay frequency, add overtime or bonuses, compare against year-to-date earnings, and record a staff adjustment with notes. The math is always visible.
- Example: $1,275 × 26 = $33,150
- Original amount, projection, staff adjustment, and final reviewed amount stay side by side
- No silent changes — every override needs a reason
- Hourly, weekly, biweekly, semimonthly, monthly, and annual
Overtime, bonuses & commissions
YTD average check
Staff adjustment & reviewer notes
Not a Black Box. Every Finding Shows You Why.
Each finding names its category, shows the data on both sides, quantifies the difference, and recommends a next step. Try the actions.
- Neutral language — discrepancies are prompts, not accusations
- Dismissals require a written explanation
- Every action is recorded in the audit log
TIC-2026-0148 · Maria Rivera · Employment income
Why: the stated hourly rate does not match the rate on the most recent pay stub (dated 10/24/2026). Source fields linked below in the app.
Turn Documents Into Reviewable Information
SmartTIC reads PAY STUB.pdf, extracts the fields reviewers need, and maps each one against the applicant's questionnaire.
PAY STUB.pdf
Maria Rivera · uploaded by applicantReading document…| Field | Extracted | Questionnaire | |
|---|---|---|---|
| Employer | Valley Fresh Foods | Valley Fresh Foods | Match |
| Employee | Maria Rivera | Maria Rivera | Match |
| Pay Rate | $22.75/hr | $21.50/hr | Differs |
| Frequency | Biweekly | Every 2 weeks | Match |
| Hours | 80 / period | 40 / week | Match |
| Gross Pay | $1,820.00 | — | New |
| YTD Earnings | $39,312.00 | — | New |
| Document Date | 10/24/2026 | — | Current |
Stop Restarting the Review Every Time Something Is Missing
Applicants get one clear list of what's needed — on their phone, in plain language — instead of a string of emails.
- Upload documents from a phone
- Add a clarification in their own words
- See progress and due dates
- Never see internal AI notes
Know Where Every Certification Stands
Status, bottlenecks, and deadlines across every property. Watch a file move from Awaiting Documents → Verification Required → Ready for Review → Completed.
| Certification | Property | Status | Due |
|---|---|---|---|
| TIC-2026-0148 | Parkview Commons | Verification Required | Nov 18 |
| TIC-2026-0151 | Oak Terrace | Awaiting Documents | Nov 21 |
| TIC-2026-0139 | Riverbend Senior | Overdue | Nov 01 |
| TIC-2026-0155 | Maple Court | Ready for Staff Review | Nov 25 |
| TIC-2026-0122 | Parkview Commons | Completed | Oct 30 |
Sample data shown for illustration.
AI Assistance.
Human Decisions.
SmartTIC is built to support the people responsible for compliance — never to replace them.
No Automatic Housing Denials
SmartTIC never approves, denies, or rejects an applicant. It organizes the file and surfaces what needs a closer look.
No Independent Eligibility Decisions
Eligibility is determined by authorized property-management and compliance personnel — always.
No Fraud Determinations
A discrepancy is a prompt to verify, not an accusation. Language stays neutral and factual.
Human Verification Required
AI-extracted data and calculations require staff verification before they're relied on.
SmartTIC AI provides administrative and compliance-review assistance. It does not provide legal advice, determine final program eligibility, approve or deny housing, or replace review by authorized property-management or compliance personnel.
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